Support Guides

Step-by-step guides to help you get the most out of your Globecom internet service

All Setup Troubleshooting Security Optimization

Setup

Initial Internet Setup Guide

Complete guide to setting up your new Globecom internet connection

Steps

  1. Unpack your router and all included equipment
  2. Connect the power cable to your router and plug it into a power outlet
  3. Connect the internet cable from your wall socket to the WAN port on your router
  4. Wait for the router lights to stabilize (usually 2-3 minutes)
  5. Connect your device to the WiFi network using the provided credentials
  6. Open a web browser and test your connection by visiting google.com

Pro Tips

  • Keep your router in a central location for best WiFi coverage
  • Avoid placing the router near metal objects or microwaves
  • Write down your WiFi password and keep it in a safe place

WiFi Network Configuration

How to configure your WiFi network for optimal performance

Steps

  1. Access your router admin panel (usually 192.168.1.1)
  2. Log in using the default credentials (found on router label)
  3. Navigate to Wireless Settings
  4. Change your WiFi network name (SSID) to something memorable
  5. Set a strong WiFi password (at least 12 characters)
  6. Save settings and restart your router
  7. Reconnect all devices with the new credentials

Pro Tips

  • Use WPA3 encryption for maximum security
  • Enable guest network for visitors
  • Set up parental controls if needed
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