Support Guides

Step-by-step guides to help you get the most out of your Globecom internet service

All Setup Troubleshooting Security Optimization

Troubleshooting

Slow Internet Speed Fixes

Step-by-step guide to resolve slow internet speeds

Steps

  1. Run a speed test at speedtest.net to check actual speeds
  2. Restart your router by unplugging for 30 seconds
  3. Check if other devices are using bandwidth
  4. Move closer to your router for WiFi connections
  5. Update your router firmware if available
  6. Contact support if speeds are still below expected

Pro Tips

  • Use Ethernet cable for speed-critical tasks
  • Close unnecessary browser tabs and applications
  • Check for background downloads or updates

WiFi Connection Issues

How to fix WiFi connectivity problems

Steps

  1. Check if WiFi is enabled on your device
  2. Forget the network and reconnect
  3. Restart your device
  4. Check router lights for any error indicators
  5. Try connecting with a different device
  6. Reset router to factory settings if needed

Pro Tips

  • Keep your device's WiFi drivers updated
  • Avoid using VPNs if experiencing connection issues
  • Check for interference from other devices
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