Support Guides

Step-by-step guides to help you get the most out of your Globecom internet service

All Setup Troubleshooting Security Optimization

Setup

Initial Internet Setup Guide

Complete guide to setting up your new Globecom internet connection

Steps

  1. Unpack your router and all included equipment
  2. Connect the power cable to your router and plug it into a power outlet
  3. Connect the internet cable from your wall socket to the WAN port on your router
  4. Wait for the router lights to stabilize (usually 2-3 minutes)
  5. Connect your device to the WiFi network using the provided credentials
  6. Open a web browser and test your connection by visiting google.com

Pro Tips

  • Keep your router in a central location for best WiFi coverage
  • Avoid placing the router near metal objects or microwaves
  • Write down your WiFi password and keep it in a safe place

WiFi Network Configuration

How to configure your WiFi network for optimal performance

Steps

  1. Access your router admin panel (usually 192.168.1.1)
  2. Log in using the default credentials (found on router label)
  3. Navigate to Wireless Settings
  4. Change your WiFi network name (SSID) to something memorable
  5. Set a strong WiFi password (at least 12 characters)
  6. Save settings and restart your router
  7. Reconnect all devices with the new credentials

Pro Tips

  • Use WPA3 encryption for maximum security
  • Enable guest network for visitors
  • Set up parental controls if needed

Troubleshooting

Slow Internet Speed Fixes

Step-by-step guide to resolve slow internet speeds

Steps

  1. Run a speed test at speedtest.net to check actual speeds
  2. Restart your router by unplugging for 30 seconds
  3. Check if other devices are using bandwidth
  4. Move closer to your router for WiFi connections
  5. Update your router firmware if available
  6. Contact support if speeds are still below expected

Pro Tips

  • Use Ethernet cable for speed-critical tasks
  • Close unnecessary browser tabs and applications
  • Check for background downloads or updates

WiFi Connection Issues

How to fix WiFi connectivity problems

Steps

  1. Check if WiFi is enabled on your device
  2. Forget the network and reconnect
  3. Restart your device
  4. Check router lights for any error indicators
  5. Try connecting with a different device
  6. Reset router to factory settings if needed

Pro Tips

  • Keep your device's WiFi drivers updated
  • Avoid using VPNs if experiencing connection issues
  • Check for interference from other devices

Security

Network Security Setup

Essential security measures for your home network

Steps

  1. Change default router admin password
  2. Enable WPA3 encryption on your WiFi
  3. Set up a strong WiFi password (12+ characters)
  4. Disable WPS if not needed
  5. Enable firewall on your router
  6. Regularly update router firmware

Pro Tips

  • Use a password manager for complex passwords
  • Enable guest network for visitors
  • Monitor connected devices regularly

Optimization

Gaming Network Optimization

Optimize your network for the best gaming experience

Steps

  1. Use Ethernet cable for gaming devices
  2. Enable Quality of Service (QoS) on your router
  3. Prioritize gaming traffic in router settings
  4. Close unnecessary applications during gaming
  5. Use 5GHz WiFi for gaming if using wireless
  6. Position router close to gaming area

Pro Tips

  • Use gaming-optimized DNS servers
  • Enable UPnP for better game connectivity
  • Consider a gaming router for advanced features
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