Globecom offers both Fibre Internet (through Openserve infrastructure) and Wireless Internet (through our own network). We provide speeds ranging from 10Mbps to 200Mbps with unlimited data on all packages.
Fibre internet uses fibre-optic cables for ultra-fast, reliable connections. Wireless internet uses radio signals and is perfect for areas where fibre isn't available. Both offer excellent speeds, but fibre typically provides more consistent performance.
Yes! All our internet packages include unlimited data with no throttling or fair usage policies. You can stream, download, and browse as much as you want without worrying about data limits.
We offer both 12-month contracts (with free installation and activation) and month-to-month contracts (with higher setup fees but more flexibility). 12-month contracts offer the best value.
For Fibre: We provide a fibre modem/router. For Wireless: We provide a wireless router. All equipment is included in your package at no extra cost. Professional installation is also included.
You can test your speed at speedtest.net or fast.com. For the most accurate results, connect directly to your router with an Ethernet cable and ensure no other devices are using the internet during the test.
1. Restart your router by unplugging it for 30 seconds. 2. Check if other devices are using bandwidth. 3. Move closer to your router for wireless connections. 4. Contact support if issues persist.
Log into your router admin panel (usually 192.168.1.1), go to Wireless Settings, and change your WiFi password. If you need help, contact our support team for assistance.
You can pay via EFT, debit order, or credit card through your client portal. We also accept payments at our office or via bank transfer. Set up a debit order for automatic payments.
Bills are issued on the 1st of each month and are due by the 7th. Late payments may incur a small penalty fee. Contact us if you need to arrange a payment plan.
We accept EFT transfers, debit orders, credit cards (Visa, Mastercard), and cash payments at our office. Debit orders are the most convenient and secure payment method.
Fibre installation typically takes 2-4 hours, while wireless installation takes 1-2 hours. We'll schedule your installation within 3-5 business days of your order confirmation.
Yes, you or an authorized adult must be present during installation. Our technician will need access to your property and may need to run cables or install equipment.
Setup is FREE for 12-month contracts! Month-to-month contracts have a setup fee (R500 for Fibre, R300 for Wireless) plus activation fees.
1. Check if your router lights are on. 2. Restart your router. 3. Check if there's a service outage in your area. 4. Contact our 24/7 support line for immediate assistance.
WiFi signal can be affected by distance, walls, and interference. Try moving closer to your router, placing it in a central location, or using a WiFi extender. Contact us for a site survey.
Check your WiFi settings, forget and reconnect to your network, restart your device, or try connecting other devices to see if the issue is device-specific.