Frequently Asked Questions

Troubleshooting

My internet is completely down, what should I do?

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1. Check if your router lights are on. 2. Restart your router. 3. Check if there's a service outage in your area. 4. Contact our 24/7 support line for immediate assistance.

Why is my WiFi signal weak?

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WiFi signal can be affected by distance, walls, and interference. Try moving closer to your router, placing it in a central location, or using a WiFi extender. Contact us for a site survey.

I can't connect to the internet on my phone/tablet

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Check your WiFi settings, forget and reconnect to your network, restart your device, or try connecting other devices to see if the issue is device-specific.

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