Frequently Asked Questions

Technical

What equipment do I need?

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For Fibre: We provide a fibre modem/router. For Wireless: We provide a wireless router. All equipment is included in your package at no extra cost. Professional installation is also included.

How do I check my internet speed?

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You can test your speed at speedtest.net or fast.com. For the most accurate results, connect directly to your router with an Ethernet cable and ensure no other devices are using the internet during the test.

What should I do if my internet is slow?

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1. Restart your router by unplugging it for 30 seconds. 2. Check if other devices are using bandwidth. 3. Move closer to your router for wireless connections. 4. Contact support if issues persist.

How do I reset my WiFi password?

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Log into your router admin panel (usually 192.168.1.1), go to Wireless Settings, and change your WiFi password. If you need help, contact our support team for assistance.

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