Frequently Asked Questions

Installation

How long does installation take?

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Fibre installation typically takes 2-4 hours, while wireless installation takes 1-2 hours. We'll schedule your installation within 3-5 business days of your order confirmation.

Do I need to be home for installation?

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Yes, you or an authorized adult must be present during installation. Our technician will need access to your property and may need to run cables or install equipment.

Is there a setup fee?

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Setup is FREE for 12-month contracts! Month-to-month contracts have a setup fee (R500 for Fibre, R300 for Wireless) plus activation fees.

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